EQONEX has multiple digital asset custodians for BTC, ETH, USDC and USDT, including:
Digivault is the first standalone custodian to be registered with the Financial Conduct Authority as a cryptoasset firm under the amended Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLRs). Its key storage devices generate and store keys inside cryptographic hardware devices ensuring the highest level of security for clients. Assets are secured inside bank-grade vaults as well as former nuclear bunkers and protected by defence grade hardware and security protocols. Learn More
Bitgo uses multi-signature security solutions and keys that are generated and stored offline, eliminating single points of failure. Strict security protocol, third-party audits, and a large insurance fund ensure that your assets are kept safe. Learn More
Note: For new customers who join EQONEX after July 2, 2021, Digivault will be the default and only asset custodian for deposits of BTC, ETH, EQO, GRT, LINK, MATIC, USDC and USDT. BCH will be supported by Bitgo only. ‘Preferred Digital Asset Custodian’ and the selection drop-down menu will not be visible under Profile page anymore.
For customers who joined before July 2, 2021, please refer to the guidelines below to edit your asset custodian partner selection.
To select your preferred asset custodian partner, individual customers can navigate to the Profile screen and indicate your Preferred Digital Asset Custodian in the User Preferences section. A pop-up window will appear with 2 custodians as options.
Note: A custodian change will apply to all your coin holdings simultaneously. Do note that GRT, LINK, and MATIC are supported by Digivault only, while BCH is supported by Bitgo only.
Once you have completed the above steps, you will be set up with the preferred custodian account for future deposits for BTC, ETH, GRT, LINK, MATIC, USDC, and USDT. You can always change it anytime at your preference when you create a crypto deposit request.
Account Administrators for Institutions can select the preferred asset custodian partner for each Exchange Account.
Select Institutional Setting from the top navigation to be directed to the Exchange Account Management screen. You can then select Manage Account to choose your Preferred Digital Asset Custodian.
If you have not created any Exchange Account yet, kindly refer to How to set up your Exchange Account(s) on EQONEX for further guidelines.
In the Preferred Digital Asset Custodian field, click on Select. A pop-up window will appear with 2 custodians as options.
Note: A custodian change will apply to BTC, ETH, GRT, LINK, MATIC, USDC, and USDT simultaneously.
Once you have completed the above steps, you are all set with the preferred digital asset custodian for future deposits for BTC, ETH, MATIC, USDC, and USDT. Authorized persons can select another custodian partner on the screen when making a CRYPTO deposit if they wish to.
For further assistance or more information, please reach out to our Customer Support team via email@example.com or click on the chat widget at the bottom right-hand side of the EQONEX page.