If you suspect there has been an unauthorized log-in attempt to your EQONEX account, we highly recommend you freeze your account as soon as possible to restrict any further deposit, trade, and withdrawal attempts.

Step 1: Click on your User Profile on the top-right corner of your dashboard. If you're on the Trading screen (/trade), click on the burger-menu icon on the top-right of your browser window. Then, click on Accounts or User Profile.

Step 2: Under the Security section, scroll down to the bottom of the page and select Freeze Account.

Step 3: We will ask you to confirm the action once more in a pop-up window. Your account will then be frozen.


For further assistance or more information, please contact our Customer Support team via help@eqonex.com or click on the chat widget at the bottom right-hand side of the EQONEX page.

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