Your Individual account needs to be fully verified in order to withdraw on EQONEX in cryptocurrencies. Refer to Identification levels.
The steps to make a withdrawal are simple:
Step 1: Click on your User Profile on the top-right corner of your dashboard. If you're on the Trading screen (/trade), click on the burger-menu icon on the top-right of your browser window. Then, click on Accounts or User Profile.
Step 2: Select Wallets under Profile and then select Withdraw.
Step 3: Select the cryptocurrency that you’d like to withdraw.
Step 4: Choose the receiving wallet in your whitelisted withdrawal address drop-down list.
If you have not whitelisted the wallet address that you intend to withdraw to, kindly refer to How to whitelist a crypto withdrawal address for more details.
Important: When depositing from or withdrawing to an XLM network wallet, you must enter the Memo ID to prevent your funds from getting lost.
Step 5: Fill in the amount you wish to withdraw.
Step 6: Enter the 2-Factor Authentication code generated via your authentication app. Then click Confirm Withdrawal Request.
You can check on the status of your withdrawal(s) in the History tab.
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For further assistance or more information, please contact our Customer Support team via help@eqonex.com or click on the chat widget at the bottom right-hand side of the EQONEX page.