Your Individual account needs to be fully verified in order to withdraw on EQONEX in cryptocurrencies. Refer to Identification levels.
The steps to make a withdrawal are simple:
Step 1: Click on your User Profile on the top-right corner of your dashboard. If you're on the Trading screen (/trade), click on the burger-menu icon on the top-right of your browser window. Then, click on Accounts or User Profile.
Step 2: Select Wallets under Profile and then select Withdraw.
Step 3: Select the cryptocurrency that you’d like to withdraw.
Step 4: Choose the receiving wallet in your whitelisted withdrawal address drop-down list.
If you have not whitelisted the wallet address that you intend to withdraw to, kindly refer to How to whitelist a crypto withdrawal address for more details.
Important: When depositing from or withdrawing to an XLM network wallet, you must enter the Memo ID to prevent your funds from getting lost.
Step 5: Fill in the amount you wish to withdraw.
Step 6: Enter the 2-Factor Authentication code generated via your authentication app. Then click Confirm Withdrawal Request.
You can check on the status of your withdrawal(s) in the History tab.
For further assistance or more information, please contact our Customer Support team via email@example.com or click on the chat widget at the bottom right-hand side of the EQONEX page.