In the event that you forget your password, you may use the following steps to successfully do a reset:
Step 1: Click on Log In on the top right of the landing page, then Forgot password?
Step 2: You'll be asked to enter your email address.
Step 3: An email with the password reset instructions will be sent to you. Click on Reset Password in the email.
Step 4: Type in the new password you want to use. It must contain at least 8 characters including:
1 lowercase letter
1 uppercase letter
1 special character
After clicking Reset Password, you will receive a confirmation email.
For your security, the withdrawal request and reset 2-Factor Authentication will be disabled for 48 hours upon the password reset.
For further assistance or more information, please contact our Customer Support team via email@example.com or click on the chat widget at the bottom right-hand side of the EQONEX page.