Crypto withdrawals are processed within 24 hours from the time of the request.
Fiat withdrawals are processed within 24 hours from the time of the request, on US bank working days. From this point, it can take 3-5 working days to be cleared from our bank account to yours.
Sometimes our banks, following their KYC/AML policy, may ask for extra documents to clarify the source of your funds before authorizing a transfer. We would like to ask for your cooperation in providing appropriate documents in such scenarios.
My withdrawal is taking too long
Please contact us at email@example.com and provide your user name, email address, and withdrawal request ID. These are helpful details for us to conduct further investigation.